HMB
Barcelona, Spain
Hassen.M.B
Administrative Management · Customer Service · Web Development & AI
Administrative Management · Customer Service · Web Development & AI
About me
Over the past 18 years I have worked in the customer service sector as a sales administrator — first for over 13 years in ground handling services for international airlines, then in vehicle rental companies and international trade.
I consider myself a person with strong analytical skills, highly organised and a true team player. I thrive in multidisciplinary and international environments.
I am currently expanding my professional profile by pursuing a Master's in Full Stack Web Development and Artificial Intelligence, bridging the tech world with my solid background in customer service and business management.
What I offer
Check-in, boarding and emigration. Systems: Amadeus, Open Sky, Gaetan, KrisCheck.
Incident management, multichannel support and brand representation to the highest standards.
Rental contracts, reservations, cargo traffic management, import and export.
Cargo traffic control, incident handling and relationship with international suppliers.
Long-term bookings, vehicle delivery/collection and front desk customer care.
Professional chauffeur and tour guide in Barcelona. Airport and port transfers.
Professional journey
Front Desk Receptionist & Car Rental Administrator
Visitor reception, reservation management and long-term vehicle rental contracts.
International Trade Administrator
Cargo traffic control, incident management, import and export operations.
Customer Service Technician
Check-in using Open Sky, Amadeus and Gaetan. Boarding and emigration management.
Customer Service Advisor
Inbound call handling for booking incidents. Email-based customer support.
Private Chauffeur & Tour Guide
VIP transfers between airport, port and train station in Barcelona.
Commercial & Sales Administrative Assistant
Vehicle fleet rental bookings and contracts, delivery and collection of vehicles.
Ground Services Agent — EasyJet
Check-in on multiple systems. Customer service, boarding and emigration.
Head of Room Service
Service organisation, customer care and cash handling.
Academic background
Institution: Desafío Latam · Mode: Online
Intensive programme covering Frontend (HTML, CSS, JavaScript, React), Backend (Node.js, databases), containerisation with Docker, and Generative AI applied to digital product development.
Global communication
Let's talk
I am available for new job opportunities in Spain and abroad.